Shipping policy

Thank you for shopping with JARE CANDLES. We're committed to getting your order to you safely and promptly.

Processing Time

All orders are processed within 2–5 business days (Monday through Friday, excluding holidays). Orders placed after 12 PM EST may begin processing the following business day. You will receive a shipping confirmation email with tracking information once your order has shipped.

Please note that during peak seasons (holidays, sales, and new product launches), processing times may be slightly longer. We appreciate your patience.

Domestic Shipping (United States)

We ship across the United States via USPS and UPS. Shipping rates are calculated at checkout based on your order weight and destination. Estimated delivery times after shipment:

• Standard Shipping: 5–8 business days
• - Expedited Shipping: 2–3 business days

Free standard shipping is available on orders over $50.

 

International Shipping

 

At this time, we do not offer international shipping. We apologize for any inconvenience and hope to expand our shipping options in the future.

 

Damaged or Lost Packages

 

JARE CANDLES is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us at jarecandles@jarecandles.com within 7 days of delivery with your order number and photos of the damage. We will work with you to resolve the issue.

 

If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local post office before contacting us.

 

Order Changes and Cancellations

 

If you need to make changes to or cancel your order, please contact us at jarecandles@jarecandles.com as soon as possible. We can only accommodate changes or cancellations before your order has been processed and shipped.

 

Contact Us

 

For any shipping inquiries, please contact us at jarecandles@jarecandles.com. We typically respond within 1–2 business days.